Terms of service

Terms of Service

Last Updated: [15/06/2026]

Welcome to Caldo Chocolate ("Company", "we", "our", or "us"). These Terms of Service ("Terms") govern your access to and use of our website, products, and services.

By accessing our website, placing an order, or using our services, you agree to be bound by these Terms. If you do not agree with these Terms, please do not use our website.

1. Eligibility

By using this website, you represent and warrant that:

You are at least 18 years of age or are using the website under the supervision of a parent or legal guardian.
You have the legal capacity to enter into a binding agreement.
The information you provide is accurate, current, and complete.

2. Account Terms

You may choose to create an account to access certain features of the website.

You agree to:

Provide accurate and complete registration information.
Maintain the security of your account credentials.
Promptly update any information that changes.
Accept responsibility for all activities conducted under your account.

We reserve the right to suspend or terminate accounts that provide false information or violate these Terms.

3. Products and Product Descriptions

We strive to ensure that all product descriptions, images, pricing, nutritional information, and other details are accurate.

However:

Product images are for illustrative purposes only.
Colors and appearance may vary depending on screen settings.
Product packaging may differ from images shown on the website.
Minor variations may occur due to the artisanal or natural nature of certain products.

We reserve the right to modify product specifications, ingredients, packaging, pricing, or availability without prior notice.

Customers are responsible for reviewing ingredient lists and allergen information before consumption.

4. Pricing and Payment

All prices displayed on the website are in Indian Rupees (INR) unless otherwise specified.

Prices may include or exclude applicable taxes, shipping fees, and other charges, as indicated during checkout.

We reserve the right to:

Modify pricing at any time without prior notice.
Correct pricing errors or inaccuracies.
Cancel orders affected by pricing mistakes.

Payment must be made through approved payment methods available on the website.

By submitting payment information, you represent that you are authorized to use the selected payment method.

5. Order Acceptance and Cancellation

Your order constitutes an offer to purchase products from us.

We reserve the right to accept or reject any order for reasons including but not limited to:

Product unavailability
Pricing errors
Suspected fraud
Payment authorization issues
Violation of these Terms

An order confirmation email does not constitute final acceptance of your order.

We may cancel an order before shipment and issue a refund where applicable.

6. Shipping and Delivery

We aim to process and dispatch orders within 2–3 business days or as otherwise specified on the website.

Delivery timelines are estimates and may vary due to:

Courier delays
Weather conditions
Operational disruptions
Force majeure events

We are not responsible for delays caused by third-party logistics providers.

Customers are responsible for providing accurate shipping information. Additional charges resulting from incorrect addresses may be borne by the customer.

Risk of loss and ownership of products passes to the customer upon delivery.

7. Returns, Refunds, and Replacements

Due to the perishable and consumable nature of chocolate and food products, returns may not be accepted except under specific circumstances.

Customers should contact us within 24–48 hours of delivery if:

The product is damaged during transit.
The wrong product was received.
The product is defective or unfit for consumption.

To process a claim, customers may be required to provide:

Order number
Photographs of the product
Photographs of packaging
Relevant supporting information

Approved refunds or replacements will be processed in accordance with our Refund Policy.

We reserve the right to refuse claims that do not meet our eligibility requirements.

8. Food Safety and Allergen Disclaimer

Our products may contain or be processed in facilities that handle:

Nuts
Dairy
Soy
Other allergens

Customers with food allergies, sensitivities, or dietary restrictions should carefully review ingredient information before purchase.

Caldo Chocolate shall not be liable for allergic reactions or adverse effects resulting from the consumption of products where allergen information has been disclosed.

9. Prohibited Uses

You agree not to use the website:

For unlawful purposes.
To violate any applicable laws or regulations.
To infringe intellectual property rights.
To transmit malicious code or harmful software.
To interfere with website security or functionality.
To engage in fraudulent transactions.
To collect personal information of other users without authorization.
To impersonate any individual or entity.

Violation of this section may result in termination of access and legal action.

10. Intellectual Property

All content on the website, including but not limited to:

Logos
Brand names
Product names
Images
Text
Graphics
Designs
Packaging artwork

is owned by or licensed to Caldo Chocolate and is protected by applicable intellectual property laws.

No content may be copied, reproduced, distributed, modified, or used without prior written permission.

11. Limitation of Liability

To the maximum extent permitted by law, Caldo Chocolate, its directors, employees, affiliates, suppliers, and partners shall not be liable for:

Indirect damages
Consequential damages
Incidental damages
Loss of profits
Loss of data
Business interruption

arising from the use of our website, products, or services.

Our total liability for any claim shall not exceed the amount paid by the customer for the specific order giving rise to the claim.

Nothing in these Terms excludes liability that cannot be excluded under applicable law.

12. Indemnification

You agree to indemnify and hold harmless Caldo Chocolate and its affiliates from any claims, losses, damages, liabilities, costs, and expenses arising from:

Your breach of these Terms.
Your misuse of the website.
Your violation of any applicable law.
Your infringement of third-party rights.

13. Third-Party Links

Our website may contain links to third-party websites or services.

We are not responsible for the content, privacy practices, or operations of such third-party websites.

Accessing third-party websites is at your own risk.

14. Force Majeure

We shall not be liable for any delay or failure to perform our obligations due to events beyond our reasonable control, including:

Natural disasters
Government actions
Pandemic-related disruptions
Labor disputes
Transportation interruptions
Internet or technology failures

15. Changes to These Terms

We reserve the right to update or modify these Terms at any time.

Changes will become effective upon publication on this website.

Your continued use of the website after changes are posted constitutes acceptance of the revised Terms.

16. Governing Law and Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of India.

Any disputes arising out of or relating to these Terms, the website, or any transaction with Caldo Chocolate shall be subject to the exclusive jurisdiction of the courts located in Mumbai, Maharashtra, India.