Return & Refund Policy

Last Updated: 15/06/2026

At Caldo Chocolate, we take great care in crafting, packing, and shipping every order.

As our products are perishable food items, we are unable to accept returns, exchanges, or replacements once an order has been delivered.

However, customer satisfaction is important to us, and we will review concerns related to damaged, defective, or incorrect products on a case-by-case basis.

Please read our policy below.

Returns

Due to the perishable and consumable nature of our products, we do not accept returns on any products purchased through our website.

This policy helps us maintain the highest standards of food safety, quality control, and customer protection.

Once an order has been delivered, it cannot be returned.

Exchanges

We do not offer exchanges for:

Change of mind
Taste preferences
Personal preferences
Incorrect orders placed by the customer
Products that have been opened, consumed, or stored improperly

All sales are final unless otherwise stated in this policy.

Non-Returnable Items

The following items are non-returnable and non-exchangeable:

Chocolate bars
Dragees
Gift boxes
Limited edition products
Promotional items
Subscription orders
Any other edible or consumable products sold by Caldo Chocolate

Damaged, Defective, or Incorrect Products

If you receive:

A damaged product
A defective product
An incorrect item
A product that appears unfit for consumption upon delivery

please contact us within 24 hours of receiving your order.

To help us investigate your claim, please provide:

Order number
Photographs of the outer packaging
Photographs of the product
A brief description of the issue

Claims submitted after the stated timeframe may not be eligible for review.

Chocolate Bloom and Weather Conditions

Chocolate is a natural product and may occasionally develop white streaks or spots due to temperature fluctuations during shipping. This is known as "chocolate bloom."

Chocolate bloom:

Does not affect food safety
Does not affect quality
Does not affect taste

As bloom is a natural occurrence during transit, it is not considered a product defect and is not eligible for a refund, replacement, or exchange.

We recommend storing chocolate in a cool, dry place and refrigerating if necessary.

Refund Eligibility

Refunds may be considered only in the following circumstances:

The wrong product was delivered
The product arrived significantly damaged during transit
The product is confirmed to be defective or unsuitable for consumption at the time of delivery
The order was cancelled by Caldo Chocolate before dispatch
The product was lost in transit and confirmed undelivered by the courier partner

All refund requests are subject to verification and approval by our customer support team.

Refund Process

If a refund is approved:

The refund will be issued to the original payment method used during purchase.
Refund processing may take 6–7 days after approval.
Depending on your bank or payment provider, additional processing time may apply before the funds appear in your account.

Shipping charges, if applicable, may not be refundable unless the issue was caused by our error.